Lee-Chem Laboratories Privacy Policy in Terms of the Protection of Personal Information Act (POPIA)
Last updated: 18/06/25

Lee-Chem Laboratories is committed to protecting your privacy and ensuring that your personal information is processed lawfully, transparently, and securely in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”).

By submitting your information on our website for a query or complaint, you agree to the terms set out in this policy.

1. Purpose of Collection

We collect your personal information to:

• Respond to and resolve your queries and complaints
• Maintain a record of correspondence for quality assurance and service improvement
• Ensure compliance with legal and regulatory requirements

2. Information We Collect

We may collect and process the following personal information:

• Full name
• Email address
• Contact number (if provided)
• Details of your complaint or query
• Any other personal information you voluntarily provide

3. Legal Basis for Processing

We process your information:

• With your consent
• To comply with legal obligations
• As necessary to carry out actions for the conclusion or performance of a contract
• For legitimate interests in improving our customer service and complaint resolution process

4. Storage and Retention

Your personal information is stored securely and retained only for as long as necessary to:

• Fulfil the purpose for which it was collected
• Maintain complaint records for accountability and reference
• Meet legal and operational requirements

5. Disclosure of Personal Information

We do not sell or distribute your personal information. Your data may be shared with:

• Internal staff responsible for handling customer queries and complaints
• Third-party service providers under strict data processing agreements (where necessary)
• Regulatory or legal authorities, only if required by law

6. Your Rights Under POPIA

You have the right to:

• Access the personal information we hold about you
• Correct or update your personal information
• Object to the processing of your information under certain conditions
• Request deletion of your personal data, subject to legal retention requirements
• Lodge a complaint with the Information Regulator (South Africa)

To exercise your rights, please contact us at: enquiries@leechem.co.za

7. Security Safeguards

We implement reasonable, appropriate, and organisational security measures to protect personal information against loss, misuse, unauthorised access, and disclosure.

8. Changes to This Policy

We may amend this Privacy Policy from time to time. Updates will be published on our website with a revised “Last updated” date.

9. Contact Information

For questions regarding this policy or your personal information, please contact:

Information Officer

Email: enquiries@leechem.co.za
Phone: +27 860 103 571

Address: 12 Walter Place, Mayville, Durban.