TERMS AND CONDITIONS
Updated 05 December 2016
Welcome to our Lee-Chem Laboratories - DX Smooth website. This Website can be accessed at www.dxsmooth.co.za, related mobi-sites and software applications (the “Website”) and is owned and operated by Lee-Chem Laboratories (Proprietary) Limited. Please read these terms and conditions carefully before using this Website. Your use of this Website constitutes your agreement to these terms and conditions.
Lee-Chem Laboratories may revise these terms and conditions at any time and without prior notice. It is your responsibility to periodically check the terms and conditions and make sure that you are satisfied with the changes. Your continued use of the Website after we make changes is deemed to be acceptance of those changes.
This Website and its content (as defined below) are intended solely for personal and non-commercial use by you. Any use of this Website or its content other than for personal and non-commercial purposes is prohibited.
You agree that you will not in any way use any device, software or other instrument to interfere or attempt to interfere with the proper working of the Website. In addition, you agree that you will not in any way use any robot, spider, other automatic device or manual process to monitor, copy, distribute or modify the Website or the information contained herein without the prior written consent from an authorised Lee-Chem Laboratories representative (such consent is deemed given for standard search engine technology employed by Internet search websites to direct Internet users to this Website).
You may not use the Website to distribute material which is defamatory, offensive, contains or amounts to hate speech or is otherwise unlawful.
Orders and sales
The Website enables you to shop online for a range of personal care products (‘products’). Only registered users may order products or services on the Website.
By placing an order with us, you:
- Are offering to purchase a product and/or service
- Confirm that you are 18 years of age or older and of full legal capacity
- Confirm that all information you provide to us in connection with such order is true and accurate
- Confirm that you are an authorised user of the payment method provided
- When you send us your order, we may verify certain items before the order is fulfilled, including without limitation your personal information, your payment information and your creditworthiness
We reserve the right to:
- Refuse any order you place with us
- Correct any errors, inaccuracies or omissions (including but not limited to the price) with regard to the products or services offered
- Change or update information in connection with any products or services offered
- Modify or cancel your order, whether or not the order has been confirmed, at any time without notice to you (including after you have submitted your order) and without liability to you. If we modify your order, we will attempt to give you prior notice of this and provide you with the opportunity to cancel the order in its entirety. If we cancel your order, we will attempt to notify you by contacting you via the contact information you provided at the time the order was made. We reserve the right to limit, reject, modify, or cancel orders that, in our sole judgment, appear to be placed by unauthorised parties, including resellers. If your payment method has already been charged for an order that is later modified or cancelled, Lee-Chem Laboratories shall issue you a refund in the amount of the incorrect price back to your original method of payment. We apologise for any inconvenience this may cause you.
Product and pricing
All prices and products advertised are subject to change. Although the Website is composed with care, it may happen that the pricing information on the Website contains errors. We are not bound by our offer or any prices on the Website and we therefore reserve the right to modify or cancel your purchase in the event of spelling, pricing, or other errors on the Website.
All prices displayed on the Website are quoted in the following currency: ZAR (R), Local delivery in South Africa is R50.00 for orders less than R 250.00. For orders higher than R 250.00, delivery is free. Outside of South Africa, should you wish to deliver it internationally, shipping costs will be advised independently and depend on where your order is shipped to.
When ordering from Lee-Chem Laboratories.co.za for delivery to countries other than South Africa, you’re responsible for assuring the product can be lawfully imported to the destination country.
The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of South Africa may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. These additional international charges must be fulfilled by the recipient; Lee-Chem Laboratories has no control over these charges, nor can Lee-Chem Laboratories predict what they may be.
Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
The images of the products on our Website are for illustrative purposes only. Although we have made every effort to display products accurately, packaging of the products may differ slightly to the images displayed on our Website.
Lee-Chem Laboratories accepts the following methods of payment on www.leechem.co.za
- Credit / Debit cards facilitated by VCS
- Direct bank deposit or EFT – payment must be made within 5 (five) days of placing your order. Lee-Chem Laboratories will not accept your order if payment has not been received.
Once you have selected your payment method and you accept these Terms and Conditions, you will be directed to a link to a secure site for payment of the applicable purchase price(s) for the product(s).
Vouchers and coupons
Lee-Chem Laboratories may from time to time make physical or electronic gift vouchers (‘Vouchers’) and promotional coupons or discounts (‘Coupons’) available for use on the Website for the purchase of Lee-Chem Laboratories products. Vouchers and Coupons can only be redeemed while they are valid and their expiry dates cannot be extended.
Coupons are issued in Lee-Chem Laboratories’ sole discretion and we are entitled at any time to correct, cancel or reject a Coupon for any reason (including without limitation where a Coupon has been distributed in an unauthorised manner). Users do not have a right to Coupons, and Coupons cannot be earned. Coupons are issued under specific terms and conditions regulating when and how they may be used.
As a general rule, and unless specified otherwise on the specific Coupon itself:
- Each Coupon can only be used once
- Only one Coupon can be used per order
- Only one Coupon can be used on the Website per person per promotion/campaign
- A Coupon must be used at checkout – it cannot be used later on existing orders. the value of the Coupon will be set off against the value of your shopping basket and the balance remaining, if any, will be payable by you
Shipping, delivery and returns
Lee-Chem Laboratories offers economy courier delivery to the door.
Please note that shipping dates and delivery dates are estimates only and not guaranteed. We can only fulfil orders to home and office addresses and do not ship to Post Office or Private Boxes.
The ownership of any product(s) ordered through this Website shall transfer to you upon our delivery to the courier company.
Lee-Chem laboratories’ obligation to deliver a product to you is fulfilled when we deliver the product to the physical address nominated by you for delivery of the order. Lee-Chem Laboratories is not responsible for any loss or unauthorised use of a product, after it has delivered the product to the physical address nominated by you.
Please check your product(s) promptly upon delivery. If it appears that any of these products upon delivery are damaged or otherwise show material or manufacturing defects, please contact us within 7 days from your order date via email to inform us of the details at firstname.lastname@example.org. Please note that this does not apply to fair wear and tear, wilful damage, abnormal storage, alterations, repairs, or improper or unreasonable use. If the product(s) noted in this section are defective, we will offer you, at Lee-Chem Laboratories’ s sole discretion, either a refund (including the purchase price, original shipping costs and any other costs you may incur in returning the defective product(s) to Lee-Chem Laboratories), or provide you with replacement product(s) at no cost to you.
Ownership and copyright
The contents of the Website, including any material, information, data, software, icons, text, graphics, lay-outs, images, sound clips, advertisements, video clips, trade names, logos, trade-marks, designs and service marks which are displayed on or incorporated in this Website (‘Website Content’) are protected by law. The Lee-Chem Laboratories Website Content is the property of Lee-Chem Laboratories.
Any use, distribution or reproduction of the Website Content is prohibited unless expressly authorised in terms of these Terms and Conditions or otherwise provided for in law.
The use of the Website is entirely at your own risk and you assume full responsibility for any risk or loss resulting from use of the Website or reliance on any information on the Website. Whilst Lee-Chem Laboratories takes reasonable measures to ensure that the content of the Website is accurate and complete, we make no representations or warranties, whether express or implied, as to the quality, timeliness, operation, integrity, availability or functionality of the Website or as to the accuracy, completeness or reliability of any information on the Website. Lee-Chem Laboratories disclaims liability for any damage, loss or liability, whether direct, indirect or consequential in nature, arising out of or in connection with your access to or use of the Website and/or any content therein unless otherwise provided by law.
All information provided on the Website is provided “as is” without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, completeness, or non-infringement, as may be allowed in law. Any views or statements made or expressed on the Website are not necessarily the views of Lee-Chem Laboratories, its directors, employees and/or agents. Lee-Chem Laboratories makes no warranty or representation, whether express or implied, that the information or files available on the Website are free of viruses, spyware, malware, trojans, destructive materials or any other data or code which is able to corrupt, destroy, compromise, disrupt, disable, harm, jeopardise or otherwise impede in any manner the operation, stability, security functionality or content of your computer system, computer network, hardware or software in any way. You accept all risk associated with the existence of such viruses, destructive materials or any other data or code which is able to corrupt, compromise, jeopardise, disrupt, disable, harm or otherwise impede in any manner the operation or content of a computer system, computer network, any handset or mobile device, or your hardware or software, save where such risks arise due to the gross negligence or wilful misconduct of Lee-Chem Laboratories, its employees, agents or authorised representatives. Lee-Chem Laboratories thus disclaims all liability for any damage, loss or liability of any nature whatsoever arising out of or in connection with your access to or use of the Website.
Any dispute arising out of these terms and conditions shall be determined by the laws of the Republic of South Africa. Your continued use of the Website will constitute your consent and submission to the jurisdiction of the South African courts regarding all proceedings, transactions, applications or the like instituted by either party against the other, arising from any of these Terms and Conditions.
Before using this Website please read through these terms and conditions carefully.